goldenstar Posted April 23, 2019 Share Posted April 23, 2019 Please share CV's to kgopichand2010@gmail.com Eligibility Criteria: Fresher (B.A, B.Com, BBA, B.Sc (Non- IT) )(2017-2018 Results Declared Graduates only) Event Details Venue: RBS, Chennai Mandatory documents to be carried by applicants: (i) A resume copy (ii) 2 passport-size photographs and (iii) a photo ID proof Eligibility Criteria: · Fresher(B.A, B.Com, BBA, B.Sc (Non - IT )(2017-2018 Graduates only) · Students with an engineering or IT background and Post Graduates are NOT eligible for this role. · In addition, your friend must be comfortable with a 24x7 working environment. Link to comment Share on other sites More sharing options...
goldenstar Posted April 23, 2019 Author Share Posted April 23, 2019 Eligibility Criteria: Fresher (B.A, B.Com, BBA, B.Sc (Non- IT) )(2017-2018 Results Declared Graduates only) Note: 1) You will not receive the conformation mail since it is a direct walk-in, kindly step in if you meet the above eligibility criteria. 2) Candidates who had already taken the online test in the last 3 months are not eligible for this role. Job Title: Customer Service & Operations Analyst Purpose of the Role This role requires the individual to deliver successful customer/business outcomes, by processing/authorising/investigating all transactions to defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and/or by accurately collecting the required information from customers/business. They actively participate in initiatives to improve customer service, processes and procedures. Your Responsibilities As a CS&O Analyst, your key responsibilities will be: Manage interactions with the end customers Maintain accuracy/customer satisfaction as per the guidelines/parameters Interaction with the onshore teams as and when required Ensure meeting the SLAs Process adherence and maintaining accuracy levels Ensuring customer satisfaction scores are as per the benchmarks Ensuring internal quality scores are achieved as per the benchmarks Contribute to building process capability and participate cross training Investigate queries accurately and raise with the relevant parties without delay and escalated where needed Support process training and knowledge sharing within the team Recognizes and escalates issues and seeks advice when faced with non-standard issues/problems. Capture and collate MI as required according to recognised processes and practices Complete all mandatory training/accreditations as applicable to your role and your team Support improving team and customer performance by Role modelling Core Service Behaviours, Our Standards and adoption of Determined to Lead tools and techniques Suggest areas of customer/business focused improvement in their daily processing and escalate appropriately Review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior customer/business experience/service Review processing errors and customer complaints to identify trends and training needs Comply with Our Code, all RBS policies, How we manage RBS, and if applicable How we manage our Business, and deliver against all relevant statutory, regulatory, supervisory and legal obligations. Additionally, use the Yes check to guide and support decision-making. The Skills you’ll need Fresher (B.A, B.Com, BBA, B.Sc (Non - IT) ) (2017-2018 Results Declared Graduates only) , Link to comment Share on other sites More sharing options...
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