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Please share CV's to kgopichand2010@gmail.com

Eligibility Criteria:

Fresher (B.A, B.Com, BBA, B.Sc (Non- IT)  )(2017-2018 Results Declared Graduates only)

Event Details



RBS, Chennai



Mandatory documents to be carried by applicants: (i) A resume copy (ii) 2 passport-size photographs and (iii) a photo ID proof

Eligibility Criteria:

·           Fresher(B.A, B.Com, BBA, B.Sc (Non - IT )(2017-2018  Graduates only)

·           Students with an engineering or IT background and Post Graduates are NOT eligible for this role.

·           In addition, your friend must be comfortable with a 24x7 working environment.

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Eligibility Criteria:

Fresher (B.A, B.Com, BBA, B.Sc (Non- IT)  )(2017-2018 Results Declared Graduates only)


1) You will not receive the conformation mail since it is a direct walk-in, kindly step in if you meet the above eligibility criteria. 

2) Candidates who had already taken the online test in the last 3 months are not eligible for this role. 

Job Title: Customer Service & Operations Analyst 

Purpose of the Role

This role requires the individual to deliver successful customer/business outcomes, by processing/authorising/investigating all transactions to defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and/or by accurately collecting the required information from customers/business. They actively participate in initiatives to improve customer service, processes and procedures.

Your Responsibilities

As a CS&O Analyst, your key responsibilities will be:

Manage interactions with the end customers

Maintain accuracy/customer satisfaction as per the guidelines/parameters

Interaction with the onshore teams as and when required

Ensure meeting the SLAs

Process adherence and maintaining accuracy levels

Ensuring customer satisfaction scores are as per the benchmarks

Ensuring internal quality scores are achieved as per the benchmarks

Contribute to building process capability and participate cross training

Investigate queries accurately and raise with the relevant parties without delay and escalated where needed

Support process training and knowledge sharing within the team

Recognizes and escalates issues and seeks advice when faced with non-standard issues/problems.

Capture and collate MI as required according to recognised processes and practices

Complete all mandatory training/accreditations as applicable to your role and your team

Support improving team and customer performance by Role modelling Core Service Behaviours, Our Standards and adoption of Determined to Lead tools and techniques

Suggest areas of customer/business focused improvement in their daily processing and escalate appropriately

Review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior customer/business experience/service

Review processing errors and customer complaints to identify trends and training needs

Comply with Our Code, all RBS policies, How we manage RBS, and if applicable How we manage our Business, and deliver against all relevant statutory, regulatory, supervisory and legal obligations. Additionally, use the Yes check to guide and support decision-making.

The Skills you’ll need

Fresher (B.A, B.Com, BBA, B.Sc (Non - IT) ) (2017-2018 Results Declared Graduates only) ,

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