katti Posted September 27, 2017 Share Posted September 27, 2017 Woman Dragged Off L.A.-Bound Southwest Flight After Telling Crew She Had Life-Threatening Pet Allergy A Southwest Airlines passenger who said she had a life-threatening pet allergy was physically removed from a Los Angeles-bound plane prior to taking off in Baltimore Tuesday, and the incident was captured by fellow passengers on video. Passengers were already aboard Southwest Flight 1525 when the pilot and several Baltimore transportation officers went to the back of the plane to speak with a woman who was having a problem, said Bill Dumas, who recorded video. There were two dogs on the plane and the woman had asked that they be removed because she had a deadly allergy, Dumas said. Southwest Airlines said in a statement that one of the dogs was an “emotional support” animal and the other was a pet. When the passenger was informed that Southwest could not remove the paying passengers or dogs due to airline's policy, Dumas said the woman indicated she wanted to stay on the flight. But crew members were concerned they would need to divert the flight if she had a reaction. Southwest's statement described the airline's policy and what happened: Our policy states that a Customer (without a medical certificate) may be denied boarding if they report a life-threatening allergic reaction and cannot travel safely with an animal onboard. Our Flight Crew made repeated attempts to explain the situation to the Customer, however, she refused to deplane and law enforcement became involved. The woman was asked to leave the plane but refused, Dumas said. “Everything was very quiet up until a decision was made that this woman would have to be physically removed from the plane,” Dumas said. “She just put up a lot of resistance and was adamant about not being taken off the plane.” In the video, the woman says her father has to have surgery, apparently in an explanation of why she needed to stay on the plane. She and the officer struggled, with the woman repeatedly saying "don't touch me" and that she would walk off the aircraft on her own. An officer, one of three who can be seen in the video, shouts "walk" at her multiple times. "I am a professor. What are you doing?" she says to the officer. Southwest apologized to the woman, who has not been identified. “We are disheartened by the way this situation unfolded and the Customer’s removal by local law enforcement officers. We publicly offer our apologies to this Customer for her experience and we will be contacting her directly to address her concerns. Southwest Airlines was built on Customer Service, and it is always our goal for all Customers to have a positive experience,” the airline's statement read. Dumas said other passengers remained calm during the ordeal and he felt the Southwest crew handled the situation correctly. “It was a no-win situation, for sure,” Dumas said. Link to comment Share on other sites More sharing options...
katti Posted September 27, 2017 Author Share Posted September 27, 2017 okalla ki kukka kavali for emotional support.. inkokalla ki kukka ante allergy.. what can any one do Link to comment Share on other sites More sharing options...
Nfdbno1 Posted September 28, 2017 Share Posted September 28, 2017 What did the xxx do to her? Manishi laga ne adi kuda oka animal Link to comment Share on other sites More sharing options...
MVS Posted September 28, 2017 Share Posted September 28, 2017 Ameki allergy undani cheppinapudu seat anna marchochu kada atta eedchi padese badulu Link to comment Share on other sites More sharing options...
Nfdbno1 Posted September 28, 2017 Share Posted September 28, 2017 She seem to have a unique allergy that swa is not aware of... she could have made it easy for herself by carrying a medical certificate.. Link to comment Share on other sites More sharing options...
swarnandhra Posted September 28, 2017 Share Posted September 28, 2017 d o g allergy is real Link to comment Share on other sites More sharing options...
Nfan from 1982 Posted September 28, 2017 Share Posted September 28, 2017 May be such people should declare it during ticket booking to avoid last minute mishap Link to comment Share on other sites More sharing options...
swarnandhra Posted September 28, 2017 Share Posted September 28, 2017 May be such people should declare it during ticket booking to avoid last minute mishap Link to comment Share on other sites More sharing options...
Bezawada_Lion Posted September 28, 2017 Share Posted September 28, 2017 What did the xxx do to her? Manishi laga ne adi kuda oka animalpet alergies can be very serious some times.... Link to comment Share on other sites More sharing options...
Jaitra Posted September 28, 2017 Share Posted September 28, 2017 Nothing wrong in what airlines did. They should have put her in the next flight without any dogs in it. Link to comment Share on other sites More sharing options...
CHINNA BABU Posted September 28, 2017 Share Posted September 28, 2017 pet alergies can be very serious some times....Yep I know people who just drive through in a road with horse farm and suffer with issues for days Link to comment Share on other sites More sharing options...
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